FAQ

No Hidden fees! Shipping is on us, our white glove delivery service will bring your new luxury mattress and pillow into your home, unpackage it, and set it up on your bed frame.

We trust you'll like our luxury mattress so much that we will give you 100 days to try it! If you don't like it we will stand behind our product and your purchase. We want to make sure your getting the best night sleep you can and will take back our bedding at no charge.

Returns are free, easy, hassle free If our Nature's Rest mattress doesn't help you sleep better in 100 days we will arrange to pick the mattress up from your home and donate it to someone in need! You will get a credit for the full amount on your original form of payment.

This is an age old question and we have an easy way of solving it.

A mattress is a personal choice and one you will use everyday! It should be made to fit your needs, and if you ask anyone they either love Firm or love a Soft mattress.

Just like buying shoes online, we charge your card when the product ships.

There are three types of bases your new mattress needs support from.

We package your mattress in heavy cardboard so there is no damages during shipment! we do understand things happen and if there is a damage we will replace every piece. Our delivery team will then set the mattress up for you in a room of your choice.

Shipping typically takes 2 weeks because unlike other bedding companies we build every bed to order and don't store them in a warehouse where imperfections can happen. Pillows will ship next day and arrive in 3-5 business days.

You don't! we take care of everything once you purchase your new sleep set.

Easy! call us and we will re-route the shipment with no hidden fees

Yes your bed will take up to 6 weeks to break in and get to its true feel. Think of it like buying a brand new pair of shoes, they don't feel the same after a month!

No your Nature's Rest latex mattress will fit into most normal sized sheets.

Your Nature's Rest mattress can hold up to 800 lbs.

Yes! and we encourage it.

Yes! Your new bed will work perfectly with an adjustable base.

A California King is four inches narrower (width) and four inches longer (length) than a King.

Yes, you can exchange your Nature's Rest mattress one time during the 100 Night Trial, if you want to try a different feel. Call us (888-572-6142) and we’ll help you with the process of exchanging. After the one-time exchange, within the 100 Night Trial, if you’re still not happy, we will refund your money. .

If you are unhappy with your Nature's Rest mattress call us! we will be happy to set up a return for your mattress. Our delivery service will schedule a pick up time with you and take it away free of charge. Once they have it we will issue a full refund to your original form of payment

Give us a call and we can help with initiating a return or exchange. Return shipping for pillows is the responsibility of the customer. We can provide a return shipping quote or provide you with the return address for you to coordinate the return shipment.

We offer a 10 year limited warranty

Yes! if there is a defect in the mattress call us, our team will require some simple cell phone photos to see the problem.